British Telecom Work Manager System 

(W.M.S) iNFERNO 1995 

 The Work Manager System is used in the main by B.T engineers who may do many 
jobs in one day without having to visit the exchange much. A special field 
terminal called HUSKY is used which is basically a portable computer 
coupled with a modem. Data couplers are used which can be used in conjunction 
with a mobile phone, but I don't think they employ this on grounds of a 
crap connection. One use of the acoutic coupler, and I think the main one 
is with payphones. 

 To use W.M.S, the B.T employee puts up Husky and from there it is all 
configured and should dump him into a terminal program.. the terminal program 
uses the modem to dial out onto W.M.S and log him onto the system. From here, 
he can pull his jobs for the day and send infomation about a job carried out. 
The infomation pulled all comes from The Customer Services & Systems (CSS), 
it acts around three basic components :- 

 Field Terminal -> Field Access Interface System -> Work Manger -> CSS 

 However, (unfortunatly) there is no DIRECT link to CSS and only the JOB 
infomation can be pulled. This is an overall view of the W.M.S system : 

CSS Local Lines | 
Structured Access <- - Order and Fault Entry - -> Appointment Module 
DP Type | Auto input QUs 
Job Management 
Job Recording | 
| Job File Activity Progress 
| | | 
| | -> PrintOut -----> CSS 
| Pool of Work / 
| | / 
| Resource Roster<-->Allocation System ---> Resource managment Team 
l Algorithems 
\--------------> Real Time Tour Build 
| | 
| | 
Field Access interface System ---> Field Terminal Support 

Field Terminal 

 The number for W.M.S is an 0800, however, i know a number for it that is not 
freephone, yet it does not respond (a standard one carridge return after 
connection should suffice) so I think it will only accept calls that have 
been rerouted (perhaps) from the 0800. 

 Inferno `95.. 

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