NetWorld '92, Boston -- February 10, 1992 -- Today, AnswerSet Corporation announced several enhancements to Version 2 of Clientele, the company's top-selling support automation system designed specifically for managing customer support departments and internal help desks. This enhanced version includes: a variety of new reports, the assignment of default values to fields, copying of custom field information, and the archival or deletion of volume events including calls, shipments and feedback. Additionally, the audit function for calls is improved, and hooks for call escalation are added. Version 2.1 will be available in March of this year. In addition to tracking call data, Clientele includes a powerful, integrated Answerbook. This function captures call data and assigns it any number of keywords, making critical information instantly available to all support representatives. Customers are guaranteed quick, consistent, and accurate responses. Support managers are guaranteed improved performance of their departments. Clientele is a multi-user application that runs on networked IBM-compatible personal computers. It uses the latest database technology to maintain and track basic customer information, call records, computer configurations, service agreements and follow-ups. Using this software, support personnel create a central database of common customer data that can be shared with other departments, such as sales and marketing. Clientele's installed base includes companies that provide a high level of support to customers and employees. The product is used with equal success in Fortune 500 firms and young, emerging companies. Major customers include Digital Equipment Corporation, EDS (a division of General Motors), cc:Mail (a division of Lotus); MECA Software; and Walt Disney Imagineering. Clientele captures customer feedback ExperVision, a leading developer of optical character recognition software, uses Clientele to manage technical questions and customer feedback. Bob Gibson, Manager of Technical Support, states: "Most of the support products we evaluated had cluttered user interfaces. However, Clientele has a very clean user interface. This allows our support representatives to get into and out of the database very efficiently. They spend less time handling the data entry and more time handling additional customers. Customer opinion is very important to us. Using Clientele, our support staff captures technical questions and critical feedback from our customers. This feedback communicates to development, marketing, and sales actual customer commentary and gives us the input required for further strategic direction of our company. Without Clientele, we could not respond as quickly to the competitive marketplace we serve." Managers can customize Clientele's input screens and field names to meet their department's specific needs. The product includes many modifiable standard reports and a sophisticated, easy-to-use report writer for generating custom reports. Clientele's unique design provides intuitive access to any screen with minimal keystrokes. Pull-down menus and context-sensitive help make the program easy to learn and use. Availability and support Clientele's pricing ranges from $5,995 for a five-user system to $16,995 for 25 users. This pricing includes support for the first year. The support plan guarantees receipt of future product enhancements and priority telephone support. Training and consulting services are also available. Company Background AnswerSet is a leading developer and marketer of high-performance, LAN-based departmental support automation systems. The company's management has extensive experience in software support, development, marketing and sales. AnswerSet is located in Cupertino, California, and markets its products throughout North America. AnswerSet, 21771 Stevens Creek Blvd, Cupertino, CA 95014 408-996-8683 +---------------------------------------------------------------+ | From the America On-Line & PC-Link New Product Info Services | +===============================================================+ | This information was processed with OmniPage Professional OCR | | software (from Caere Corp) & a Canon IX-30 scanner from data | | provided by the above mentioned company. For additional info, | | contact the company at the address or phone# indicated above. | | All submissions for this service should be addressed to | | BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A. | +---------------------------------------------------------------+